Gambling should be entertainment — not a burden. matbet provides self-control tools, guidance, and full support to help every Malaysian player stay within healthy and safe limits.
For most Malaysian players, gaming at matbet is pure entertainment — a way to unwind after work, catch an EPL match with a small bet on the side, or try their luck on slots over the weekend. And that is something we wholeheartedly welcome.
However, we also recognise that for some individuals, gaming can shift from entertainment to something more serious. That is why matbet has made a meaningful investment in our responsible gaming programme — not merely as a compliance requirement, but as a genuine commitment to the Malaysian player community we serve.
Since our launch, matbet has provided a comprehensive suite of responsible gaming tools, supported community awareness initiatives, and ensured our support team is specially trained to recognise the signs of problem gambling. Responsible gaming is not just a tagline for us — it is a core value that drives every decision we make.
Need Immediate Help? If you or someone you know is experiencing gambling-related issues, please reach out to the matbet support team via 24/7 live chat. We're here to help.
Decide how much money and time you're willing to spend before you open the matbet platform. Stick to the limits you set for yourself.
Only use disposable money you can afford to lose — never rent, utility bills, or funds set aside for your family's basic needs.
If you've lost, don't keep playing in an attempt to win it back. This is one of the most common warning signs of problem gambling.
Ensure that gambling does not interfere with your work, family, social relationships, or physical and mental wellbeing as a Malaysian.
Do not rely on matbet winnings as a primary or supplementary source of income. Winnings are a bonus, not a guarantee.
Stepping away from play is a sign of a smart player. matbet provides break tools you can activate at any time.
All these tools are available free of charge in your matbet account and can be activated at any time with no additional fees.
Set a daily, weekly, or monthly deposit limit on your matbet account. Once a limit is set, you cannot exceed it — regardless of whether you're using Touch 'n Go, GrabPay, DuitNow, or FPX. Decreases take effect immediately. Increases are subject to a 7-day cooling-off period.
Set a daily or weekly session time limit on the matbet platform. Once the limit is reached, the system will alert you and automatically end your gaming session. This is especially helpful in preventing you from spending hours on slots or Live Casino without realising it.
Set the maximum amount you're willing to lose in a day, week, or month. Once your losses reach the limit you've set, your matbet account will be suspended from play until the next reset period. This feature helps you keep your spending in check.
Need a short break from the matbet platform? Use the Time Out feature to suspend your account for 24 hours, 3 days, 1 week, or 1 month. During the break period, you will not be able to log in, deposit, or play on matbet. Withdrawal of your remaining balance is still available.
If you feel you need a longer break, matbet offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. During this period, your account will be fully locked. This is the most powerful tool available for players who need serious support.
Track your full history of deposits, withdrawals, bets, and gaming activity on matbet. This information helps you make an honest self-assessment of your own gambling patterns. All data is stored for 12 months and can be downloaded in PDF format.
| Limit Type | Available Periods | Effective Date | Cancellation / Changes |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (decrease) / 7 days (increase) | Increase: 7-day cooling-off period |
| Loss Limit | Daily / Weekly / Monthly | Immediate (decrease) / 7 days (increase) | Increase: 7-day cooling-off period |
| Play Time Limit | Daily / Weekly | Instant | 24-hour cool-off |
| Temporary Break | 24 hours / 3 days / 7 days / 30 days | Instant | Cannot be cancelled early |
| Self-Exclusion | 6 Months / 1 Year / 3 Years / Permanent | Instant | Via matbet support review |
Log in to your matbet account via the website or mobile app. Make sure you use your own personal account credentials.
Log InClick on your profile icon in the top-right corner, select "Account Settings", then navigate to the "Responsible Gambling" or "Self-Control" section.
SettingsSelect the type of limit you want, enter the appropriate value or duration, and confirm with an OTP sent to your Malaysian phone number. Your limit will take effect immediately.
ActivateIf you have any difficulty activating self-control tools on matbet, or if you need stricter limits applied immediately, contact our support team via 24/7 live chat. We can have those limits activated for you within 5 minutes.
Problem gambling rarely happens overnight. It typically starts gradually and escalates over time. Learn to recognise these early warning signs so you can seek help before the situation becomes more serious.
If you or someone you care about is experiencing gambling-related issues, support is available to you in Malaysia.
Matbet's specially trained support team is ready to assist you in Bahasa Melayu at any time via our platform's live chat.
Befrienders Malaysia offers a free 24-hour emotional support helpline for anyone who needs someone to talk to.
Gamblers Anonymous support groups are available in Malaysia for those who wish to share their experiences and receive peer support from others who truly understand.
For sensitive matters related to responsible gaming, you may contact us privately at support@matbet-jit.com with full confidentiality.
Matbet takes responsible gambling very seriously. Our support team undergoes intensive training to identify early signs of problem gambling and to approach members who may need help in a sensitive, non-judgmental manner. matbet also proactively monitors playing patterns and may reach out to members who show signs of high-risk behaviour.
We work with both international and Malaysian organisations in the field of responsible gambling, including GamCare, and continually update our programmes and tools based on the latest research. This programme is not just a box to tick — it is a core part of how we run our business every day.
Matbet also enforces strict age verification. All new players are required to submit proof of identity and age through a KYC process that complies with Malaysian law. We do not permit anyone under 18 years of age to use the matbet platform, without exception.
Remember: Gambling is entertainment, not a solution to financial problems. If you play at matbet, play because you enjoy it — not because you feel compelled to. And when it stops being fun, that's your sign to take a break.
Players are matbet's top priority. Your wellbeing matters more than any business profit.
Matbet provides a safe, fair, and responsible gambling experience. With comprehensive self-control tools and 24/7 support, you can play with peace of mind and confidence.