Matbet takes the personal data protection of every member seriously. This document clearly outlines what we collect, how we use it, and your rights as a Malaysian player under the Personal Data Protection Act 2010.
All data is transmitted via 256-bit SSL protocol — the same level of security used by Malaysia's leading banks, including Maybank and CIMB.
Matbet is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of data collection and processing.
Matbet never sells or rents your personal data to any third party for marketing purposes without your consent.
You have the full right to access, amend, and delete your personal data from matbet's systems at any time.
Matbet (referred to as "we", "the company", or "the platform") deeply values the trust that every Malaysian player places in us. Your privacy is not merely a legal obligation — it is a core value we uphold in every aspect of matbet's platform operations.
This Privacy Policy clearly and transparently explains how matbet collects, stores, uses, protects, and in certain circumstances shares your personal information when you use our services. This document applies to all users of the matbet platform, including registered members, website visitors, and matbet mobile app users.
Important Note: By registering a matbet account or using our services, you consent to the processing of your personal data as described in this Privacy Policy. This Policy should be read together with Terms & Conditions matbet in effect.
Matbet is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We have appointed a Data Protection Officer (DPO) responsible for ensuring that all our data handling practices comply with applicable legislation.
Matbet collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Identity & Contact | Account verification, KYC, communications | Contractual & legal obligations |
| Finance & Transactions | Payment processing, AML | Legal obligation |
| Technical & Usage | Security & platform improvement | Matbet's legal basis |
| Communications | Customer support, promotions (with consent) | Consent / contract |
| Cookies & Tracking | User experience, analytics | Consent |
Matbet collects your personal data through several different channels throughout your use of our platform:
Most of the data we hold is collected directly from you during the matbet account registration process, KYC document submission, deposit and withdrawal transactions, communications with our support team, participation in promotions and contests, and customer satisfaction feedback and surveys.
While you browse or use the matbet platform, our systems automatically record certain technical information, including gameplay activity logs, session data, device information, and usage patterns. This data helps us detect fraud, enhance security, and improve the overall matbet user experience.
In certain situations, matbet may receive your personal data from trusted and legitimate third-party sources, including identity verification service providers, payment providers such as Touch 'n Go eWallet and DuitNow, fraud prevention agencies, and regulatory bodies or law enforcement authorities where required.
matbet does not collect data from public sources such as social media without your knowledge and consent. Any third-party data collection is carried out in accordance with applicable rules and regulations.
Matbet uses your personal data only for legitimate, necessary purposes that are proportionate to actual needs. The following are the primary purposes for which the matbet platform uses your data:
Matbet will not use your data for any purpose beyond those stated above without first obtaining fresh consent from you.
Matbet does not sell, rent, or distribute your personal data to third parties for their marketing purposes. However, under certain limited circumstances, matbet may share your data with the following parties:
Matbet works with trusted third-party service providers to help operate our platform, including cloud infrastructure providers, payment service providers (including Touch 'n Go, GrabPay, and DuitNow gateways), identity verification companies, and customer support providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Matbet may disclose your personal data to Malaysian government authorities, gambling regulatory bodies, law enforcement agencies, or courts when required by law or court order. Matbet will always endeavour to notify you of any such disclosure, unless prohibited by law.
In the event of a merger, acquisition, or sale of matbet assets, your personal data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different Privacy Policy.
The Matbet Guarantee: We never share your sensitive data — such as your MyKad number, bank account details, or passwords — with any third party that does not have a legitimate business need and a binding confidentiality agreement.
Matbet takes cybersecurity infrastructure seriously to protect the personal data of every Malaysian player. The following are the key security measures we have in place:
All data in transit is protected using TLS 1.3 and AES-256 encryption — the same standard used by Malaysia's banking sector.
All data stored in the matbet database is fully encrypted. Passwords are stored as hashes that cannot be decrypted.
Our IDS/IPS system monitors all inbound and outbound traffic 24/7 to detect and block any intrusion attempts or cyberattacks.
Matbet provides OTP verification via SMS to your Malaysian phone number to secure access to your account.
Only matbet staff with a clear business need are permitted to access your personal data, and all access is logged and audited.
Matbet's infrastructure is regularly audited by independent cybersecurity experts to identify and patch any vulnerabilities.
While matbet takes all reasonable security measures, no online system can be guaranteed 100% secure. You are also responsible for keeping your account safe by not sharing your password and logging out of matbet when you are done playing.
Matbet uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse usage of our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintains your matbet login session and betting cart information | Until logout | |
| Security Cookies | Preventing CSRF and other security attacks on your matbet account | 24 hours | |
| Preference Cookies | Saving your language settings, theme, and display preferences | 1 year | |
| Analytical Cookies | Understanding how Malaysian players use the matbet platform to drive improvements | 6 months | |
| Performance Cookies | Measuring page load times and diagnosing technical issues | 3 months |
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the matbet platform. matbet does not use third-party cookies for targeted advertising.
Matbet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & Account Data | Throughout active account + 7 years | AML legal requirements |
| Financial Transaction Records | 7 years after transaction | PDPA & tax requirements |
| Communications Data | 3 years | Dispute resolution |
| Technical Logs | 90 days | Security & diagnostics |
| Analytics Data | 24 months (anonymised) | Platform improvement |
| Marketing Data | Until consent is withdrawn | Consent-based |
Once the retention period expires or upon a valid deletion request, matbet will securely delete or destroy your personal data using methods that comply with industry standards. Data required for legal purposes cannot be deleted even upon request.
As a matbet player based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). matbet is committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal data matbet holds about you at any time. We will process your request within 21 working days.
If your personal data in the matbet system is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to matbet's legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time, and matbet is obliged to honour that objection.
In certain circumstances, you may request that matbet restrict the processing of your data while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, please contact us at privacy@matbet-jit.com or via the matbet platform's live chat. We will verify your identity before processing any request.
Matbet is a gambling platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you have reason to believe that a child has provided personal data to matbet or is using our platform, please contact us immediately at support@matbet-jit.com. matbet will take immediate action to investigate and delete any children's data that may have been inadvertently collected, and to close the associated account.
Matbet also encourages parents and guardians in Malaysia to monitor their children's online activity and use appropriate parental control software to block access to gambling websites.
Matbet reserves the right to amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry standards, or our business practices. The date of the latest amendment will always be displayed at the top of this document.
When there are material changes to how we process your personal data, matbet will provide appropriate notice via:
Continued use of the matbet platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes made, please contact us before continuing to use the platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way matbet handles your personal data, please contact our Data Protection Officer (DPO):
Privacy@matbet-jit.com
Response within 5 business days
24/7 support on the matbet platform
Immediate response within 2 minutes
Support@matbet-jit.com
For general enquiries
Department of Personal Data Protection Malaysia
For unresolved complaints
Effective Date: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the matbet Privacy Policy.
Your personal data is protected with 256-bit SSL encryption and is fully compliant with Malaysia's PDPA 2010. Register with matbet today and play with peace of mind — your security is our top priority.